The Most Powerful Customer Feedback Tool That You Should Definitely Test In 2022
In this article, you’ll find the top software to capture and analyze feedback from customers, including tools for customer surveys and online review tools, community customer feedback tool as well as user testing tools. Find out more about what each of these feedback tools can provide.
What is the importance of the Customer Feedback Tools?
A customer-focused attitude is a key factor in the company’s success since they generate revenue. Feedback from customers is crucial to every business because it provides information about customer satisfaction levels and allows you to determine opportunities for improvement. This is particularly important for SaaS businesses since the inputs of customers can be swiftly converted into the development of products.
Customer feedback tool automate the process of collecting Customer feedback and transform it into information that can be easily analyzed to provide a better customer experience. There are several tools to consider:
1. SurveyMonkey
Best Features:
- Survey sharing, with complete control of who can see and edit
- Multilingual surveys
- Free integrations to popular collaboration software
- Exports of all file types (CSV PDF, PPT and SPSS) as well as XLS)
- Advanced analysis tools.
SurveyMonkey is an online questionnaire tool that offers more than 100 integrations with various apps and plug-ins like MailChimp, Slack, Google Drive, Microsoft Teams, and Hubspot. SurveyMonkey has 12 pre-made surveys for various specialities (health marketing, education, health and more.); however, it offers a few customization options for its customers.
Recommend as: All
Beginning Price: EUR30 / user per month
2. Typeform
The Best Features:
- Unlimited types
- Unlimited questions
- Respondent email notifications
- Collect payments
- Calculator for quizzes and payment
Typeform is a program designed to create online forms, surveys and quizzes. It features an easy-to-use interface and an extensive collection of attractive forms, quiz and survey templates, and high-level reports. However, it is missing certain features that are useful, like the ability for users to modify your survey’s HTML code.
is recommended as All
Pricing: EUR30 / month
3. Feedsocio
The Best Features:
- It is possible to seamlessly incorporate features ideas from your customers by way of suggestions, votes and so on.
- Another benefit to be found in Feedsocio are their Roadmap function. Create a roadmap for your product easily and inform your customers about your most notable achievements as well as forthcoming exciting changes.
- Utilize the stunning changelog widgets that aid in highlighting your beautiful UI designs.
Feedsocio is the best customer feedback software tool. Feedsocio provides one-stop solutions to your company’s needs to help you grow your business faster. Take advantage of features, ideas and a seamless feedback generation with this platform, beyond the basics with a feedsocio dazzling management system, simple feedback generation, and awe-inspiring flexibility for customization. They will not only increase your revenue but provide you with the most reach.
4. Wootric
The Best Features:
- NPS, CSAT, and CSAT and
- Feedback from email alerts in terms of score
- Tag feedback themes
- Multiple languages
- Export Data
Wootric is a feedback tracking application that makes use of NPS, CSAT, and CES surveys to measure the level of satisfaction among customers. Feedback collection channels include emails, mobile and web applications, chat, and SMS. The user interface of Wootric is simple and user-friendly. However, it can be a bit slow while processing large quantities of data. Custify also offers the option of an integrated integration to Wootric.
Recommend as: All
Beginning Cost: Free
5. Qualaroo
The Best Features:
- Data export
- Analytics and reports
- Professional templates
- Notifications via email
- Net Promoter Score (NPS)
Qualaroo offers templates that you can alter to reflect your company’s brand. It highlights the latest responses and helps you categorize your questions using sentiment analysis. The word cloud feature pulls the most important ideas from responses that are free-form. The platform could benefit from having more templates for surveys that have been designed for its users.
Recommend to: All
Beginning Price: $80 / Month
6. ProProfs Survey Maker
The Best Features:
- Unlimited surveys
- Respondent email notification
- Net Promoter Score
- Report sharing and notifications
- Multilingual surveys
ProProfs Survey Maker is a tool you can utilize to create forms, surveys, questionnaires, tests, quizzes and tests for your company. It offers professionally designed templates for creating survey responses from customers that can be shared via email and social media or embedded on blogs and websites. Unfortunately, there are a lot of features not available when it’s a free edition.
Recommend to: SaaS businesses
Start price: Free
7. UseResponse
The Best Features:
- System for collecting feedback from the public
- A private feedback forum for team members
- SSO login to ensure better security
- Smart Content Moderation Tool
- Automatization of routine feedback processing
UseResponse is a 360deg tool for customer support that allows customer feedback tool as well as help desk knowledge centre, help desk, and live chat services. You can utilize it to gather feedback, ideas and concerns in real-time, not just. It’s a challenging tool to grasp when you’ve never experienced the customer service system; therefore, it’s not suitable for novice users.
is recommended as All
Beginning cost: $1490 / year
- CustomerSure
The Best Features:
- Multiple languages
- Customization of Surveys
- Monitor and increase the rate of surveys
- Complete GDPR compliance
CustomerSure is an application for tracking feedback that you can use to distribute surveys by email, SMS apps, web and many other ways. CustomerSure will also assist you in tracking and increasing the quality of delivery engagement, abandonment and response rates for surveys. The only issue is that the cost is high in comparison to similar tools.
is recommended for All
Beginning Price: PS199 / month
9. Hotjar
The Best Features:
- Continuous heatmaps & recordings
- Unlimited surveys & feedback widgets
- Identify API
- Integrations
Hotjar is a user-generated analytics program that helps you determine how visitors interact with your site. It utilizes heatmaps and video recordings, along with in-coming feedback and surveys to find out how visitors to act and the things they would like to see. The downside is that it tracks data on all customers in one place but does not allow you to create profiles for customers or segments.
Recommend as: All
Start Price: EUR99 / month
10. Hubspot
The Best Features:
- A Free Form Creator Online
- Net Promoter Score (NPS) Surveys
- CSAT Customer Satisfaction Score (CSAT) Surveys
- Customer Score on Effort (CES) Surveys
Hubspot is a Customer Service Software that has all the tools necessary to help with sales, marketing customer service, marketing and managing content. With the help of Hubspot’s Customer Feedback tool, you can build surveys to collect feedback and distribute them via email or your website. The focus of Hubspot is usability, and therefore, there aren’t a lot of alternatives for customizing the tool.
is recommended to All
Start Price: EUR41 / month.
