The Top 10 Chatbot Trends To Keep an Eye On in 2022

Chatbots are evolving quickly, and in the next few years, we’ll see them become mainstream across many different industries and business applications. 

Because of this, it’s essential to pay attention to which chatbot trends are gaining traction so you can incorporate them into your business strategy. 

Here are the top ten chatbot trends that will be popular in 2022 and should impact how you interact with your customers through your chatbot.

1) Voice will take over

As technology becomes more advanced, chatbots will become even more useful in daily communication. 

The words chat and conversation will no longer be associated with chatting alone but communicating in general. 

Chatbot development companies are on full throttle to innovate and launch new chatbots for consumers to make their lives easier and more convenient. They’ll help you develop highly functional chatbots and find out the trends we can expect from chatbots.

2) Personalized experiences will be the norm

By 2022, chatbots will deliver contextually-aware personalized experiences in a way that will feel intuitive and natural to users. 

Users will expect a seamless experience no matter what device they are using and whether they are talking to an AI or a human.

3) Conversational Commerce will emerge

Conversational commerce is here to stay, which means you can expect to see more and more people opting into chatbots. The reason? They make their lives easier by providing instant answers and recommendations and solving problems quickly and easily while on the go. 

In 2022, every business will have a chatbot, with nearly 60% of consumers using them regularly. These numbers are likely to increase dramatically over time as AI improves. If your business isn’t already utilizing conversational commerce, now is to start!

4) User experience innovations will matter more than ever

With user experience becoming more critical, chatbots have become a common trend in apps and websites. In fact, we predict that by 2022, chatbots will be incorporated into nearly two-thirds of all mobile applications—and will likely be an even higher percentage of Web apps.

As users expect better experiences from every new app or website they interact with, chatbots will deliver on these expectations by making service provisioning faster and easier.

5) Bots will start looking more like apps

Bots that take up a large amount of space on a device’s screen will become passe. Expect to see more chatbots designed with a user’s screen in mind—not only so they don’t take up too much real estate and because it makes them easier to use when you can see what you’re doing. 

Users will have greater control over how bots behave. Users new to using bots won’t need as much hand-holding as those who are used to interacting with other interfaces. 

As a result, chatbots built for consumers will give users more control over how their bots behave and offer more personalized experiences. 

6) Micro-Moments will drive adoption

In late 2017, Google predicted that chatbots would become widely adopted in 2018; however, in reality, many people still aren’t familiar with chatbots. 

However, by 2022 more people will have positive experiences with chatbots; as a result, chatbots will start to replace webpages in search results and provide quick answers to questions. 

This is part of what Google calls micro-moments—when consumers have questions and want answers quickly. For example, if you need to find out how much an item costs or where you can purchase it, you might ask your smartphone. 

The rise of smart speakers such as Amazon Echo and Google Home means that these devices are always listening for their wake word (Alexa or OK Google), which could be used as an interface for conversational commerce. 

7) Data quality issues will take center stage

One of the biggest challenges with chatbots in 2017 was figuring out how to address data quality issues, as evidenced by several different bot launches that resulted in reasonably poor user experience. 

But all of these issues revolve around data quality and metadata, which means that improving it should be one of your key goals going forward.

The good news is that most companies have already started investing in solutions like AI and machine learning platforms to improve their ability to predict content based on user behavior.

8) New kinds of bots will emerge

In 2018, AI and chatbots became a central part of most businesses. As customers become more familiar with interacting with digital assistants, developers will introduce more advanced features. 

In 2022, we’ll see bots that can provide detailed answers based on user history and preferences and anticipate users’ needs. Companies that leverage these innovations stand to gain a competitive advantage.

9) AI chatbots can do good things too

Artificial intelligence (AI) chatbots have hit their stride, making it easier to automate tasks that we’d previously need to handle manually. 

There’s a certain degree of anonymity in speaking with an automated program that would otherwise feel awkward or impersonal if you talked directly with another human being.

However, AI is a tool like any other and one can use it for both good and evil—and chatbots are no exception. You should also be aware of top chatbot benefits as It might just change your perception about them.

Consequently, many people are turning to bots as an alternative way to communicate with businesses. Conversing with a bot means you don’t have to wait on hold for hours or schedule time out of your day to get help from customer service.

10) You need a plan, but technology isn’t everything

Planning is your friend, and you’re already on the right track to creating a great chatbot. The key, though, is in what you do after planning—after all, it’s much easier to initiate something when there are people that can help make things happen. 

The good news is that there are plenty of chatbot development companies in India and around the globe looking to take your vision and bring it to life in an incredible new technology.

Read Also: Top 8 Web Design Trends To Follow In 2022

Conclusion

While chatbots are still in their infancy and most popular among businesses seeking to experiment, predictions suggest that there will be more than $1.25 billion in chatbot software revenue by 2022. This could lead to a new development-friendly job market, as businesses expand and need more custom solutions.

While many developers are already working on simple bots, there may be great demand for additional programming expertise to meet these new needs. 

If you’re interested in creating programs with natural language processing capabilities or even just want to learn more about how they work, it’s worth your time to get familiar with these top ten top chatbot development trends in the year 2022 and beyond.